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STORE: Why isn't my international credit card being accepted?

July 2, 2009

Please note the following regarding international credit card processing:

Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. The Jane's Addiction Store Support Team does not make phone calls to obtain authorizations. Additionally, Jane's Addiction Store Support Team does not accept credit card information directly for processing. Please do NOT email your credit card information to the Support Team.

If you receive repeated error messages regarding verification of your address, please make certain that the address you are entering into the registration form for "Billing Address" is exactly the same as the address where the credit card statements are received.

If you are sure that the address you are using is correct and you are still receiving an error message, please contact the Jane's Addiction Store Support Team and a representative will assist you further.

Are You Having a Different Problem?

Please contact customer support by sending an e-mail to janesaddictionstore@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.