Already a member?

To better tailor our answers to your needs, please sign in.

Help

My credit card was charged more than once, how do I get a credit?

July 2, 2009

Each time your credit card is charged successfully, you will automatically receive a billing receipt via email.

Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations.

If you have received more than one receipt, please contact the Jane's Addiction Store Support Team and we will promptly issue you the credit(s).

Related Stories: Billing, Most Asked, Store Support

Are You Having a Different Problem?

Please contact customer support by sending an e-mail to janesaddictionstore@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.